Troubleshooting

Troubleshooting

1 minute read

If you're experiencing problems accessing or using our website, try the following steps to resolve the issue:

1. Perform a hard reload

Often, a simple hard reload can fix temporary issues. Perform a hard reload by pressing Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)

2. Open a private window

Using a private or incognito window disables extensions and prevents cache from being used. To open one:

  • Press Ctrl + Shift + N (Windows) or Ctrl + Shift + N (Mac) Ctrl + Shift + P (Firefox + Windows) or Cmd + Shift + P (Firefox + Mac)
  • Try accessing the website in the new window

3. Clear your browser's cache

Old or corrupted cache files can cause display or functionality problems. To clear your cache:

  • Open your browser settings
  • Find the option for clearing browsing data or history
  • Select "Cached images and files" and clear the data

4. Try a different browser

Some issues may be specific to your current browser. Try using an alternative browser such as:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

5. Restart your device

Restarting can resolve temporary software or connection issues that might be affecting your browser.

6. Try a different network

Switching networks can help determine if the issue is related to your current internet connection. Try:

  • Using a mobile hotspot
  • Connecting to a different Wi-Fi network

7. Try a different device

Rule out issues with your device by testing on another device - if you have one.

8. Capture a HAR file for support

If these steps don't resolve your issue, please contact our support team and include a HAR file if possible. A HAR file records your browser's interaction with the site and helps our support team diagnose issues. Here's how to capture it:
For Google Chrome or Microsoft Edge:

  1. Open the website in a new tab
  2. Right-click anywhere on the page and select Inspect
  3. Click the Network tab
  4. Check the box for Preserve log
  5. Refresh the page (F5 or Ctrl + R or Cmd + R on a mac)
  6. Right-click within the network log and select Save all as HAR with content
  7. Save the file and share it with support@goskills.com

For Firefox:

  1. Open the website in a new tab
  2. Press F12 or right-click and choose Inspect Element
  3. Click the Network tab
  4. Reload the page
  5. Right-click any request and choose Save all as HAR
  6. Save the file and share it with support
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